Privacy Policy

1. Information We Collect

1.1 Information you provide directly

• Account information: Name, email address, company name, job title, phone number when you create an account
• Demo requests: Information you provide when scheduling demos or requesting information
• Communications: Records of your interactions with our sales and support teams
• Billing information: Payment details (processed securely by our payment partners)

1.2 Information collected automatically

• Usage data: Pages visited, features used, time spent on site
• Device information: IP address, browser type, operating system, device type
• Cookies and similar technologies: See our Cookie Policy

2. How We Use Your Information

• Provide, maintain, and improve our services
• Process your requests and transactions
• Communicate with you about updates, security alerts, and support
• Personalize your experience and deliver relevant content
• Analyze usage patterns to improve our platform
• Comply with legal obligations
• Protect against fraud and unauthorized access

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who help us deliver our services (hosting, analytics, customer support)
• Business partners: With your consent, we may share information with partners for joint offerings
• Legal requirements: When required by law or to protect rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

View our complete list of subprocessors.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption at rest (AES-256) and in transit (TLS 1.3)
• Regular security audits and penetration testing
• Access controls and multi-factor authentication
• 24/7 monitoring and intrusion detection
• SOC 2 Type II and ISO 27001 certified

Learn more in our Trust Center.

5. Data Retention

We retain your information for as long as necessary to:

• Provide you with services
• Comply with legal obligations (up to 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain audit logs for security purposes

You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw consent: At any time, where processing is based on consent

To exercise these rights, contact us at privacy@keisolutions.com.

7. International Data Transfers

We offer data residency options in multiple regions (US, EU, APAC, Canada). When data is transferred across borders, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements (DPAs) with all subprocessors
• GDPR compliance for EU data subjects

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date. For significant changes, we may also provide direct notification.

10. Contact Us

If you have questions about this Privacy Policy or our data practices: